To send a serenata (serenade) to Mexico from the United States, choose your family's city on Serenattia, book with a published musician and pay 100% by card online, in pesos. The payment is held in escrow and released at the event.
Can you send a serenade to Mexico without being there?
Yes. Millions of families live split between the United States and Mexico, and one of the loveliest ways to shorten the distance is to have music arrive at the door of the person you miss. You do not need to know any musician or travel. You book from your phone, and the serenade is delivered in Mexico.
The only thing you need to be clear on is the destination city, because Serenattia only works with musicians published in certain cities.
An honest clarification: Serenattia was born in Mexico and the musicians are in Mexico. We only offer serenades in the cities where there are published musicians: Mexico City, Guadalajara, Puebla, Querétaro, Toluca, Monterrey, Cuernavaca, Mérida, Cancún and Playa del Carmen.
How does it work step by step?
Everything is done online from the United States, even though the serenade is delivered in Mexico by Serenattia musicians. These are the steps:
- Go to /musicos and choose the city where the person who will receive the serenade lives.
- Compare the musicians' profiles. The price is visible and there is no exclusivity: you can review several options.
- Book and pay 100% by card online. The amount is charged in Mexican pesos.
- The Serenattia team confirms the availability of your booking.
- Who scans the musician's QR code on the day of the event is coordinated with the Serenattia team when you book, because you will be on the other side of the border.
You do not need to open accounts in Mexico or send money to anyone outside the platform. The booking, the payment and the confirmation all go through the platform.
A helpful detail: have on hand the full name of the person receiving the serenade, the address with directions and a contact phone number in Mexico. With that information, the team can check availability without going back and forth with questions. And if something is not clear to you, ask before paying: it is better to settle all doubts at the start than to discover a detail on the day of the serenade.
What information do I need before booking?
Before going into the platform it helps to gather some details so the booking goes smoothly:
- The city and the area where the person lives.
- The date you want the serenade.
- A clear delivery address or place.
- A contact phone number for someone in Mexico, if possible, to make coordination with the team easier.
- The occasion: birthday, Mother's Day (May 10), anniversary or a surprise with no special date.
With this, choosing the musician is much faster. Review the profiles at /musicos and compare.
How much does it cost and how does it compare between cities?
The lowest price published today runs from MX$1,300 in Puebla to MX$4,000 in Guadalajara, in pesos and before the service fee. The variation is large, so it is worth checking the exact city. For more references you can consult the music price index for Mexico.
Escrow payment: the peace of mind of booking from a distance
Sending something to Mexico from the United States always raises the doubt of whether it will really arrive. With Serenattia the payment is made when you book, but it is held in escrow and is only released to the musician at the event, when their QR code is scanned before playing.
The musician's rate goes in full to them. What you pay on top is the service fee: 10% with a minimum of MX$200. And if you need an invoice, it is issued with VAT (16%) on top.
In practice, it means the musician has a clear reason to show up and deliver, and you have a concrete reason to trust. Also, since there is no exclusivity and the price is visible, you can compare profiles at your own pace before booking.
Serenattia charges by card online and the amount is charged in Mexican pesos. We do not handle conversion or exchange rates: the conversion is done by your bank or card issuer when processing the charge. If you want to know whether your bank applies any fee for purchases in another currency, ask before paying.
A practical tip: check the total amount in pesos before confirming the payment and keep your receipt. If your bank sends you an alert for an international charge, it is normal to want to authorize it right away. We cannot tell you how much it will be in dollars because we do not handle exchange rates: that depends on the date and on your bank.
One last reminder: a serenade is enjoyed best when you plan it calmly. Choose the date ahead of time, gather the details, compare profiles and book. And if something is not clear to you, ask the team before paying.
Frequently asked questions
Can I send a serenade to any city in Mexico?
Only where there are musicians published on Serenattia: Mexico City, Guadalajara, Puebla, Querétaro, Toluca, Monterrey, Cuernavaca, Mérida, Cancún and Playa del Carmen.
Do you pay in dollars?
No. The charge is in Mexican pesos and the conversion is done by your bank.
Who scans the QR code if I am not in Mexico?
It is coordinated with the Serenattia team when you book.
What happens if the musician does not show up?
The payment is held in escrow and is only released to the musician at the event, when their QR code is scanned before they play. If they do not show up, the payment is not released.
Can I ask for an invoice?
Yes, and VAT (16%) goes on top.
How far ahead should I book?
It is best to book ahead so the Serenattia team can confirm availability. We do not promise response times or musician arrival times.